Return & Exchange Policy

WAROODI Exchange & Refund Policy

At WAROODI, we create each piece with precision and artistry. We want you to be completely satisfied with your purchase. This policy explains your rights and obligations when returning or exchanging items purchased from us.

1. Reporting Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing items, or not as described, you must notify us within 48 hours of delivery.

Please email care@waroodi.com with:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

We will arrange a replacement or refund at no additional cost once our Quality Control team confirms the issue.

2. Returns (Change of Mind)

You have 14 calendar days from the date of delivery to request a return for items you no longer wish to keep.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
  • Customers are responsible for return courier charges unless the return is due to our error.

Once approved and received, refunds will be processed to your original payment method within 14 working days.

3. Exchanges

If you wish to exchange an item for a different size, color, or style:

  • Submit your request to care@waroodi.com within 14 calendar days of delivery.
  • The original item must meet the same condition requirements as returns.
  • Once we receive and inspect the item, we will ship your replacement within 7 working days.
  • Customers are responsible for return shipping costs unless the exchange is due to a defect or our fulfillment error.

4. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned or exchanged:

  • Customized or personalized products
  • Gift cards
  • Items purchased as final sale or during exclusive promotions

5. Final Approval

All returns and exchanges are subject to inspection by WAROODI’s Quality Control team. Decisions regarding product eligibility are final.

Contact Us

For all return or exchange requests, please email: care@waroodi.com